Your mission
We’re seeking an experienced Field Service Engineer (m/f/d) based in USA (East), who will serve as the technical point of contact for providing expert customer service, troubleshooting, repair, maintenance, and emergency response for advanced equipment and systems installed at client sites in the US. This position combines technical expertise with project leadership skills to deliver an exceptional service experience.
- You lead onsite troubleshooting, diagnosis, repair, and preventative maintenance
- You manage and update technical documentation in areas of expertise.
- You document all service procedures, parts replacements, diagnostics, error codes, fixes, and site observations in customer files.
- You advise clients on equipment care best practices and help develop customized maintenance plans.
- You assist in testing new products, solutions, and product enhancements and provide feedback to engineering teams.
- You will be responsible for the transfer of information and training to other service technicians
- You coordinate service tasks with customers
- You organize and maintain orderly spare parts inventory
- You will have ongoing direct contact with supplier's technical team abroad
- You help peer technicians in the field
- You report quality complaints and safety reports
About us
NVision is a quantum biotech startup based in Ulm, Germany, with Tier 1 investors from the USA and Europe. We are just leaving stealth mode, moving from local R&D to global commercialization and expansion.
We are developing a technology that will enable MRI-based imaging of real-time metabolism in the body, with tremendous potential for research and applications in oncology, cardiology, neurology and more. Our company brings together expertise in physics, chemistry, engineering and medicine, and we are collaborating with scientists and clinicians from top medical and research centers such as Memorial Sloan Kettering in New York, MD Anderson in Texas, Technical University of Munich, Cambridge University in the UK and more.
NVision is developing fast, robust and easy-to-use hyperpolarization technology for preclinical and clinical research in our POLARIS product line. Those devices are placed close to an MRI scanner in a research or clinical environment to produce hyperpolarized contrast agents on demand in a fast, fully-automated, multi-step chemical process. Key steps of the process contain fluidic transport across multiple vessels and chemical mixing and separation processes in fully-reuseable or single-use disposable fluid paths. We develop our commercial products jointly with external design and manufacturing partners and the process development as well as the design and manufacturing of prototypes is done entirely in-house.
We offer a dynamic international working environment, with immense room for growth, that encourages personal initiative and open communication.
